1. Who We Are
ShipLink Ltd is a registered UK company trading under the Pack & Send franchise network. We offer professional packing, shipping, freight, and logistics services for individuals and businesses.

Data Controller:

ShipLink Ltd

Registered Office: Unit 3 Barrack Court, Plymouth

Company No: 15703330

Email: info@shiplinkltd.co.uk

2. What Personal Data We Collect
We may collect and process the following personal data:
– Identification Data
– Contact Data
– Transaction Data
– Technical Data
– Marketing Data
– Usage Data

We do not collect special categories of personal data unless explicitly required and consented.

3. How We Collect Your Data
We collect data through:
– Direct interactions
– Online forms and web analytics tools
– Email, phone, or postal communications
– In-person at our service centre(s)
– Third parties (e.g. courier services, payment processors)

4. How We Use Your Personal Data
We use your data for:
– Service provision
– Customer support
– Payments and invoicing
– Service improvement
– Legal compliance
– Marketing communications (with consent)

5. Legal Basis for Processing
We process data under:
– Contract performance
– Legal obligation
– Legitimate interest
– Consent

6. Sharing Your Personal Data
Shared with:
Courier/logistics partners
IT/software providers
Payment processors
Legal/regulatory bodies

7. International Transfers
International data transfers are protected via Standard Contractual Clauses or equivalent safeguards.

8. Data Retention
We retain personal data:
– For legal/accounting: up to 7 years
– Marketing data: until consent is withdrawn
– Website logs: ~12 months

9. Your Rights Under the UK GDPR
You have rights to access, correct, delete, restrict, port, and object to the use of your data. Email us to exercise these rights.

10. Cookies and Tracking Technologies
We use cookies to enhance user experience. Preferences can be managed through browser settings or our cookie banner.

11. Data Security
We implement:
– SSL encryption
– Access control
– Secure servers
– Staff training

12. Complaints and Supervisory Authority
Contact us for complaints or the Information Commissioner’s Office at www.ico.org.uk

13. Changes to This Privacy Policy
We may update this policy. Latest version will be on our website.